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Here are some of our frequently asked questions
FAQ
How are you able to keep your wedding dresses affordable?
We are not a fast-fashion bridal brand. In fact, we only make our wedding dresses in small batches or made-to-order to prevent fabric wastage.
Why we're able to keep our costs low is that we work directly with the manufacturing studios that produce the gowns. We like these studios because they are family-owned and small like us. So we want to support and grow with each other while keeping prices reasonable for both our seamstresses and our brides.
How does your wedding dress sizes work?
Our Ready-to-Wear and Made-to-Order gowns are sold in standard or custom sizing. For standard sizing gowns, please check the size guide on the individual product page.
Make sure to measure yourself and check your bust, waist, hips, and height measurements in centimeters (cm) against our size guides.
If you find yourself in between multiple sizes (eg. S for chest, M for waist and hips), select the bigger size so you can easily alter down later on. All of our gowns come with seam allowances for easy alteration.
An alternative to this would be to get the gown made in custom size which will be specific to all of your measurements. Custom-size gowns are final sale.
Not sure how to measure yourself? Read our how to measure yourself for wedding dresses blog post here.
What if the wedding dress I bought doesn't fit?
We check in with every bride before we ship the order to ensure there's a match in your sizing. We'll ask you for your bust, waist, hips, and height measurements in centimeters (cm) to double check.
In the unlikely event that your wedding dress doesn't fit, write in to us to exchange for another size, get one made in your custom size, and return the gown (only applicable to our Ready-to-Wear collection). Sample sale and custom sized wedding dresses are all final sale, no exchange or returns allowed.
How does shipping & returns work?
We provide free delivery and free exchange with courier for all of our wedding dresses. You can get a refund in cash or credit if you decide to return a dress from our Ready-to-Wear collection while our Made-to-Order wedding dresses are exchange only. Sample sale wedding dresses are final sale. With the free shipping, you will also get tracking as it's important to us that your gown arrives safely with you. You may opt for added insurance at checkout.
All return / exchange shipping costs are also on us as we know how stressful bridal gown shopping can be.
For Bridal Accessories, there is a flat rate shipping fee of $5 in your local currency. All bridal accessories are final sale.
See our shipping policy and return and refund policy here.
Do you create bespoke wedding dresses?
Yes! We do create bespoke wedding dresses for brides looking for something more unique or want to combine elements from different gowns into one specially made for you.
WhatsApp us or email us at hello@boneandgrey.com with the following information to get started:
- Your name
- Your contact number
- Your wedding date
- Inspo photos of your dream gown
Our bespoke wedding dress creations start at $1,200 and they custom to your size, which is why they're also final sale.