Bella

For Canada and the UK:

• Free shipping for all gowns (delivered within 10 business days).
• Duties and taxes may apply.
• If you purchase gowns and accessories in a single order, the flat rate shipping fee for accessories is waived.

For US and Australia:

• Free shipping for all gowns (delivered within 10 business days).
• Duties and taxes are waived.
• If you purchase gowns and accessories in a single order, the flat rate shipping fee for accessories is waived.

For Singapore: Free local delivery (5 - 10 business days), urgent delivery within 5 days is available with a small handling fee of SGD $5.

Rest of the world: flat fee rate shown at checkout.

We want you to be comfortable making a big purchase online so all of our dresses can be exchanged or refunded within 14 days starting from the day you receive the package! We will also bear the exchange and return shipping costs excluding duties and taxes. Please ensure the original tags are still on as all products must be returned in a new and unused condition, and please return in the same packaging you received it in.

You are only allowed one exchange per order. If you have more than one item in your order, exchanging multiple items within the same order together would be considered as one exchange. For any further exchanges, the shipping costs would be on up to the customer to bear.

Tip: To avoid exchanges in sizes, please measure yourself in centimeters (cm) for a more accurate measurement against our products. If you have any questions regarding our sizes, don't hesitate to reach out to us on Instagram or Contact Us page to ask!

If you're opting for a return, the steps are similar to an exchange. Please read the full details on our Delivery & Returns page. 

If you have used a promo code on your order, you will only receive the refund of the actual amount paid on the returned item. Duties, taxes, and shipping insurance fees are not refunded.

Items bought on sale are final sale, no exchanges or return will be allowed. If you've purchased a dress from our Sample Sale, you acknowledge that the dress will have some faults, and may require repairs and dry cleaning. Refunds or exchanges will not be offered for change of mind.

How to clean:

• Dry clean professionally
• Do not bleach

How to make it pretty:

• Steam/ iron on low heat for those small wrinkles
• Professional press before your big day (optional)

How to store it:

• Use a padded hanger and hang in the garment bag provided (the bag can be hand-washed!)
• Store away in acid-free tissue paper in our keepsake box

Optional: try our forever more bespoke tailoring service to give your dress a new life.